As a former travel agent and reviewer, I was pleasantly surprised by the overall standard, especially for a 3-star rating, which honestly doesn’t do it justice. The property was clean and well-maintained in both rooms (we were initially in Room 115 on the first floor but moved to Room 009 on the ground floor after I explained the pain I experience due to SPD and that the stairs and lift waits were too much, the staff accommodated this kindly and quickly). Beds and pillows were spotless, no hair, no bugs, which I always check for. We also really appreciated the outdoor areas, especially the front bench, which made a nice coffee spot, though I’d suggest adding a few more benches in future. Location-wise, the hotel is brilliantly placed: walking distance to a beautiful lake surrounded by multiple outdoor fitness parks and a huge kids’ park, and just a short trip to Poole Harbour beach. Breakfast was genuinely lovely with plenty of options, and when we realised we’d forgotten our toothbrushes, we were kindly given replacements along with toothpaste at reception, no fuss. Staff were helpful and friendly, and even housekeeping flagged us down after finding our little boy’s T-shirt left behind. Genuinely above expectations. We didn’t get many photos as the kids were excited and tired and immediately jumped onto the beds, so we felt it wouldn’t be a fair visual review taking after.
Chloe
2025年8月
Reception staff on arrival were excellant, explaining the hotel and facilities. When entering the room it was found prepared and cleaned to a very high standard. The bed was very comfortable. Breakfast was fruit, cereal and buffet cooked English breakfast with tea and coffee. Eat as much as you like. Excellent! Chefs and breakfast staff were also on hand to assist.
Paul
2025年7月
The beds were very comfortable. The area for dining was very good. The choice of cereals was excellent. I had the granola & was impressed that it had large chunks in it, not just sawdusty remnants, which I have had at other hotels. The staff throughout the hotel were friendly, courteous & very helpful. I liked the fact that within five minutes walk we were at the shopping centre & town shops. In the opposite direction within two minutes walk, was a large lake with lots of wildlife on it, together with a lovely café. Poole bay was only about ten minutes walk away. There was ample paid parking around the hotel. I definitely intend to come back to the hotel some time & have recommended it to friends who live in the area, to suggest if they have friends wanting to stay somewhere, then they won’t go wrong with Holiday Inn Extra, Poole.
Fran
2025年3月
The Holiday Inn at Poole is a very good example of what I expect a Holiday Inn to be. Nothing overly fancy, but fair value for money, very friendly staff, ample parking space. The complimentary breakfast is actually very nice, we stayed in other hotels where you pay up to 20 pounds per person for a breakfast that isn't much better.
Swisskat
2025年4月
Breakfast was extremely good - we particularly enjoyed the fruit, plain yoghurt and granola. The cooked items were excellent - freshly cooked, constantly topped up and very hot.
Helen
2025年2月
Clean room and public areas ..friendly staff..festive feel to hotel...Good breakfast ..bed comfy...
David
2024年12月
Food! Great array, hot and as much of it as one wanted. Staff friendly, reassuring and helpful (Victor, Matty and the lady co-ordinating breakfast). Bed wonderfully comfy - neither too hard nor soft. Curtains great insulator from outside coolness, smothering noise.
Stephen
2025年1月
Breakfast excellent. Staff very friendly and helpful. Very attentive. Great customer care. A credit to the hotel. Nice and light and airy hotel. Good location for quay if you like a walk which we do. Great safe parking on site. Would stay again if mattresses replaced and supportive and soft pillows included in the room.
Gordon
2024年10月
Nice and clean property
House
2024年12月
Breakfast was very good everything was topped up regularly & they also had gluten free option the receptionist were helpful & friendly the room was very clean we have stayed at this hotel 4 times now can't fought it you have to pay for parking but there is shopping center a short walk away also lovely walks around harbour so don't really need to use car you can leave car at hotel
Sharyn
2024年12月